Terms and Conditions
We are obliged to provide you with formal terms and conditions.
Elite Town Cars operate 24 hours a day 365 days a year.
Bookings for Public holidays are subject to availability and special negotiated rates will apply.
Reply to Booking Email confirms acceptance of these Terms and Conditions.
Booking Fee & Balance Payable:
ALL BOOKINGS REQUIRE A VALID CREDIT CARD NUMBER TO CONFIRM THE BOOKING.
All Mastercard/Visa payments incur a 2% surcharge. Amex & Diners incur a 6% surcharge.
A 50% Booking Fee will be charged at the time of booking.
Upon receiving your Booking Fee we will email you full confirmation details.
We request you check the details of the hire carefully and notify us immediately of any errors.
If paying by cheque, all cheques must be received & cleared within 10 days of the booking.
Payment Methods Available:
Elite Town Cars accepts Cash, EFT, PayPal, Cheques. (Cheques require 10 days clearance) Cab Charge and Credit Cards.
Mastercard/Visa payments are to be made online prior to the journey.
All Mastercard/Visa payments incur a 2% surcharge. Amex incurs a 6% surcharge.
NOTE* CABCHARGE will charge you a 10% Service fee for American Express and Diner transactions. This is applied by CABCHARGE and not Elite Town Cars Pty Ltd.
Cash payments are to be given to the driver BEFORE the commencement of the journey.
Non-Appearance of Client:
If a client/passenger fails to arrive at the designated location and/or has not informed Elite Town Cars of any change of plan then the full amount will be charged plus wait time where applicable.
Cancellations:
In the unfortunate event that the client/passenger cancels their confirmed booking the following terms will apply:
All Booking Fees are non refundable.
If the cancellation is within 48 hours of confirmed appointment then the full amount will be charged.
Customer Safety:
Our Drivers will at all times drive at safe and sensible speeds as in accordance with legal speed limits, traffic and current road conditions and further more the driver reserves the right to deny access to a venue that they feel may put the passengers and vehicle in an unsafe situation.
Hire Price / Alterations to Pre Bookings:
The cost of the vehicle hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered.
If you wish to make minimal changes to your booking after we have issued a booking confirmation we will do our best to help you, however if the change or changes alter the structure of the booking/hire/services, charges will be made accordingly where applicable (late changes to bookings should be requested no less than 48 hours prior to the journey). We will make every effort to accommodate last minute changes but unfortunately we cannot make any guarantees.
We will take into consideration reasons beyond your control if you have to change your travel itinerary with us and of course make every effort to accommodate this also.
Seat Belts:
It is compulsory by law that all passengers wear seat belts at all times when the vehicle is in motion. The driver is not legally liable in a Small Charter Vehicle in WA for passengers who do not wear seatbelts.
On Time:
Please be assured that Elite Town Cars will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our drivers being late due to circumstances howsoever caused, no liability will be accepted by Elite Town Cars.
Airport Delays:
In regard to airport pick-ups, Elite Town Cars will monitor inbound aircraft movements as per available on the internet.
Domestic Airport pickups: We allow for a 20 minutes wait once the aircraft has landed. If the passengers or baggage are delayed beyond this time, a $10 per 10 minute wait charge may be applied to the final booking price.
All airport pickups will incur a parking charge of $2.20 inc GST.
Insurance:
We are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for the loss of personal items. Please check that you have sufficient coverage for any personal property that you bring onto our vehicles.
Chauffeur Attire:
Elite Town Cars drivers will wear at a minimum a shirt collar and tie, a smart formal suit. If a Hat and Gloves are required please request at the time of Booking.
Alcohol Consumption:
It is now legal for occupants of a WA registered SCV plated vehicle to consume alcohol whilst in the vehicle. Elite Town Cars may also supply alcohol under some certain and strict circumstances. Please ask when booking form further details. Any food or drink consumed in the vehicle must be taken away at the end of the hire.
ONLY CLEAR LIQUIDS ARE TO BE CONSUMED IN THE VEHICLES.
Smoking:
Public Health and Safety requires we maintain a non-smoking policy in all of our vehicles, however additional time can be added to the journey at the time of booking to allow the driver to make additional stops allocated for smoking breaks though we prefer passengers do not board the vehicles immediately after a cigarette due to residual odours. Please allow 3-4 minutes after completion of smoking before getting into the vehicle.
Disclaimer:
We do not accept responsibility for injury, sickness or death of account holder, or passengers, except where such death, injury or sickness is proven without doubt to be caused by negligance of an employee of Elite Town Cars.
Force Majeure:
We shall not be liable for any loss or delay caused as a result of the following: strike action, industrial disputes, riots, political unrest, hostilities, war or the threat of war, terrorism, fire, flood, and technical/weather problems with airlines or ferry operators, weather conditions or any other event beyond our control.
Luggage Information:
In general our Sedan maximum luggage limitations run to 2 normal sized suitcases plus 1 piece of hand luggage /soft luggage OR 1 large size suitcase plus 1 set of Golf clubs and soft luggage.
For reasons of safety Luggage CANNOT carried inside the vehicle cabin. Additional Luggage Transfer will be a further cost to the client, price on application at the time of booking.
Vehicle Presentation:
Clients/Passengers are responsible for any damage or soiling they cause to the interior and or exterior of an Elite vehicle whilst on hire to them and or during the journey. Such clients will be invoiced accordingly for any repair or valeting required to return the vehicle to pre-hire order. ONLY CLEAR LIQUIDS ARE TO BE CONSUMED INSIDE THE VEHICLE.
A minimum charge of $500 stands for any soiling by ANY bodily fluids.
Inappropriate Behaviour:
Clients/Passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.
Corporate Client Accounts:
We ask that all Corporate Accounts be settled with 7 days upon receipt of the invoice via EFT.
Please email Elite Town Cars for further information and/or request an application form for a Corporate Account.
Tours:
Please note: Persons purchasing any goods outside of Tour entitlements, such as wine, food, art etc , are responsibile for the paying of such goods.
Weddings:
These general terms and conditions apply to all wedding bookings plus the additional terms and conditions as listed below:
Payment :
A non refundable booking fee of 50% of the total cost will be required on the day of booking. The balance payable will be required no later than 1 month prior to the wedding date.
Overtime Rates:
If the wedding exceeds the finish time as agreed at the time of booking, overtime rates will apply and will be charged accordingly.
Please note: Overtime will be at the discretion of the chauffeur ensuring this does not conflict with prior booked commitments.
Amendments to Terms and Conditions:
Elite Town Cars reserve the right to amend these Terms and Conditions without notice. Please check these conditions at the time of booking and before the transfer as no notification of change will be made.